At uzkedn, we are committed to delivering high-quality men’s apparel and maintain strict quality control standards. If you experience any issues after receiving your order, please contact our customer service team at [email protected], and we will be happy to assist you.

Return & Exchange Window

You may request a return or exchange within 30 days from the date you receive your order.

Return Shipping Arrangements

Items may be returned by scheduling a pickup with your local post office or by dropping the package off at a nearby postal service location.

Whether return shipping costs are reimbursed depends on the reason for the return:

Customer-Responsible Returns

If the return is due to personal reasons, return shipping costs will not be reimbursed. Common examples include:

  • The item does not meet personal expectations
  • Incorrect size selection
  • Color differs from personal preference
  • Change of mind or no longer needing the item
  • Ordering the wrong product or quantity
  • Not reviewing the product description carefully

Return shipping fees vary depending on the courier you choose.

Our-Responsibility Returns

If the return is caused by our error (such as receiving a damaged or incorrect item), we will cover the return shipping cost.

Incorrect or Damaged Items

If you receive an item that is incorrect or damaged, please:

  1. Take clear photos of the issue
  2. Contact our customer service team immediately

Based on the situation, we will arrange a replacement or issue a refund. Please do not send items back without first contacting us to obtain the correct return address.

Return Responsibilities

  • Customer-Caused Returns: Customers are responsible for return shipping costs.
  • Our-Fault Returns: If the item is damaged or incorrect due to our mistake, return shipping is free of charge.

Return Conditions

  • Non-Defective Items: Items must be returned unused, unwashed, undamaged, and with original tags and packaging intact.
  • Pre-Approval Required: All returns must be approved by our customer service team before being shipped back.
  • Quality or Shipping Errors: Photo evidence is required before returning items for quality issues or incorrect deliveries.

Eligible Situations for Return or Refund

You may request a return or refund if:

  • The item arrives damaged, defective, or missing parts due to our error
  • The item received does not match the product description
  • The package is returned to sender without successful delivery
  • The order is not delivered within the agreed timeframe

Return Process

To ensure a smooth return process, please follow these steps:

  1. Contact Customer Service
    Provide:
    • Order number
    • Product name or SKU
    • Reason for return
  2. Response Time
    Our team will respond within 24 hours on business days.
  3. Return Shipment
    Ship the item to the return address provided and email us:
    • Tracking number
    • Proof of shipment
  4. Refund or Exchange
    Once the returned item is received and inspected, we will process your refund or exchange promptly and notify you by email.

Important Notes

  • Return Address: Do not send returns to the sender address shown on the package. Only use the return address provided by our customer service team.
  • Non-uzkedn Items: Please ensure only uzkedn products are included. We are not responsible for returning non-uzkedn items sent by mistake.
  • Lost or Stolen Returns: We are not responsible for return packages lost or stolen during transit. Please retain your tracking number until the process is completed.

Refund Policy

  • Production or Shipping Defects: Defective, damaged, or incorrect items caused by production or transportation issues will receive a full refund, including return shipping costs.
  • Order Cancellation: Orders cancelled within 24 hours of purchase or before shipment are eligible for a full refund. Orders already shipped cannot be cancelled.
  • Lost Parcels: If a shipment is confirmed lost in transit, a full refund will be issued.
  • Incorrect Address: If an incorrect or unrecognizable address is provided, reshipping costs will be the customer’s responsibility. Failure to correct the address may result in loss borne by the customer.
  • Used or Stained Items: Items showing signs of wear (e.g., sweat, deodorant marks, perfume, pet hair, stains) may be rejected and will not be refunded.
  • Refund Processing Time: Refunds may take up to 7 business days to appear, depending on your payment provider.

Return Label Information

  • Defective or Incorrect Items: A return label will be provided when applicable.
  • Customer Preference Returns: Customers are responsible for obtaining and paying for a return label.

Contact Us

If you have any questions regarding our Return & Exchange Policy, please contact us:

Address: RM 1001,10/F THE CLOUD 111 TUNG CHAU ST TAI KOK TSUI HONG KONG

Telephone: +85286593785
Email: [email protected]
Working Hours: Monday – Friday, 08:00–17:00 (UTC +8)